Privacy Policy

We respect your privacy.

We collect and store the contact details you enter into the contact form on this or other pages. This usually includes your name, an email address, and a contact phone number. At times, we may also ask for your location to assist in identifying the right person to respond to you.

We use this information to respond to your inquiry.

We transmit your details electronically from this site using email, SMS, and HTTPS protocols.

We will not contact you other than in connection with this enquiry. This may include contact to clarify your request, respond to it, and follow up.

We also track site usage using cookies. We aggregate this information to improve site performance.

We will not share your details without your permission.

If you wish to modify or delete your personal information or opt out of future communications, you can do so by contacting us via any of the methods listed on the contact page on this site.

What information do we hold?

We hold information about two kinds of people.

• The people who use this service. We refer to these people as users.
• The people who enter their information into one of the enquiry forms produced by this service. We refer to these people as leads.

Information we hold about users

We hold the following information about our users.

Contact information

Contact information is provided by the user.

• Names
• Email addresses
• Phone numbers
• Business addresses
• Invoicing address
• Website URL

Usage information

Usage information is generated programmatically by this service.

• Date and time on which they signed up for the service
• Date and time they last used the service
• The current status of their account on our service
• Cookies enabling authentication, preferences, and settings

Payment information

• Invoices for our services
• Payment receipts
• Failed payment notifications

Our users provide payment information, including name, email address, and credit card details, directly to our payment service providers via a secure payment form on our website or on the payment service provider’s website.

Payment receipts and failed payment notifications are generated by our payment service providers.

We do not share user information with anybody.

It is possible that in the future we may be required by law to share users’ invoices and other information with our local tax authorities if they investigate or audit our business.

We use this information to provide the services our users pay us for.

Contact and usage information is kept for one month after the account has been closed to allow for seamless re-opening of the account.

Information relating to invoices and payments is kept for 7 years after the end of our tax year to comply with local regulations.

Information we hold about leads

Leads decide what information they want to enter into the enquiry forms provided by this service. It might include:

• Names
• Email address
• Phone numbers
• The nature of their enquiry
• Date and time on which they enquired

Identifying information about the lead, including name, email address, and phone number, is kept for as long as the user's account is active or until the user deletes the lead information.

Storage and security

Personal information is stored on a database hosted by Amazon Web Services in an EU data centre. Backups are stored in an EU data centre.

The service transfers backup information from the service to the backup service via the secure HTTPS protocol.

Staff have limited access to personal information.

Data protection officer

Peter Bowen is the data protection officer for the service. He is not the data protection officer for the user's businesses.

He may be contacted via email at: peterb@marketingmotor.net.

He may be contacted by post at:

Sub-processors

This service uses infrastructure and services provided by:

• Amazon Web Services
• Stripe
• 20i
• Mailgun
• Zapier
• Twilio
• Gmail
• OpenAI

No personal data is shared with these service providers, but personal data is stored on their infrastructure or flows through it.

Some personal data is shared with our accountants as needed to enable them to prepare our financial records.

Reporting data breaches

On becoming aware of a data breach we will:

• Notify the Information Commissioner’s Office following the procedure outlined here: https://ico.org.uk/for-organisations/report-a-breach/personal-data-breach/
• Notify affected data subjects by email if unencrypted data was breached.

User rights

Users may request access to personal information the service holds by contacting the data protection officer at the addresses on this page.

Users may provide updates to personal information the service holds by contacting the data protection officer at the addresses on this page.

Users may request deletion of personal information the service holds by contacting the data protection officer at the addresses on this page.

Users may request the cessation of processing of personal information the service holds by contacting the data protection officer at the addresses on this page.

Users may request delivery of personal information the service holds by contacting the data protection officer at the addresses on this page.

Users may withdraw consent by contacting the data protection officer at the addresses on this page.

Children’s data

We do not intentionally process children’s personal data.

Updating our privacy policy

We inform all users by email when our privacy policy is updated.